Technology Support Technician

  • Reports To: Technology Support Manager
  • Location: Buffalo, NY
  • FLSA Status: Non Exempt
  • Base Wage: $29.81-$38.46 per hour
  • Potential Compensation with bonus and/or commission: N/A
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The West Herr Way:

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

What To Expect:

Location: IT Office, Orchard Park, NY

Respond to and resolve IT support tickets submitted through our help desk software (Zendesk) and by answering incoming phone calls and chats

  • Support dealership employees remotely via phone, email and chat to bring fast, quality resolutions
  • Handle new user setups, terminations, and account changes across many internal systems
  • Utilize IT toolsets to connect and troubleshoot end user issues, coordinating with the Technology Field Technician onsite, if needed.
  • Troubleshoot hardware, software, and business applications (installed and SaaS) along with Windows OS, iOS, MacOS, and Android environments
  • Support Microsoft 365, Active Directory, VPN, CDK Drive DMS, and internal applications
  • Evaluate networking issues as reported and work to resolve or escalate where necessary
  • Escalate complex issues to the Technology Support Manager as appropriate
  • Maintain accurate ticket documentation and follow department resolution standards
  • Communicate with empathy and work with urgency to deliver high quality interactions
  • Assist with onsite support visits as needed
  • Participate in technology projects as needed

Requirements:

  • Valid New York State driver’s license with a clean driving record required.
  • Position is on-site and not eligible for remote work.
  • Must be able to perform physical job duties, including lifting, carrying, bending, and standing for extended periods.
  • Participation in a rotating Saturday support schedule is required.
  • Occasional evening, weekend, and after-hours work may be required based on business needs.
  • Ability to travel between company locations as needed

Herr’d TM Core Values

Integrity

We do what is right

Excellence

We strive to be the best

Urgency

We serve people now

Empathy

We care

Respect

We treat each other right

Teamwork

We work together

Persistence

We find a way

Openings at the
following locations:

Buffalo

  • IT/Technology Office - Orchard Park

If you’re looking for a career with unlimited opportunity, where you love coming to work, all while going the extra mile for your customers and co-workers, a career as a Technology Support Technician at West Herr may be what you need.

Experience preferred, but not required.

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West Herr is an equal opportunity employer. Click here to learn more.

Voted Best Place to Work

every year since 2005, with the number one word to describe working at West Herr – FUN!

CONFIDENTIALITY:
All information that you submit to West Herr shall be maintained in confidence and will not be disclosed by West Herr or shared with any persons other than the West Herr group of dealerships, except as required by law or judicial process.

CONDITIONS:
West Herr Automotive Group, Inc., and its dealerships, is an inclusive employer. We are an equal opportunity employer. We are committed to providing a workplace free from discrimination or harassment based on any characteristic or trait protected by law. We expect every member of the West Herr community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please notify us if you require a reasonable accommodation to complete the employment application, interview, pre-employment assessment(s) or any other application or job-related requirement.

This application will only be considered active for ninety (90) calendar days from the date of application. If you have not obtained employment with West Herr within ninety (90) days, but remain interested in obtaining employment with West Herr, you understand that you must complete a new application form to be considered active for an additional ninety (90) days.

The information provided in this employment application (and accompanying resume, if any) is true and complete, and any misstatements or omissions in this application form (and any accompanying resume, if any) may result in a decision not to hire you, or to discharge you if discovered only after hire.

If hired, your employment will be on an at-will basis, meaning that you have the right to terminate your employment at any time, with or without cause, and West Herr may terminate your employment at any time, with or without cause.

Your submission of this form to West Herr constitutes an agreement to the above conditions.

CONFIDENTIALITY:
All information that you submit to West Herr shall be maintained in confidence and will not be disclosed by West Herr or shared with any persons other than the West Herr group of dealerships, except as required by law or judicial process.

CONDITIONS:
West Herr Automotive Group, Inc., and its dealerships, is an inclusive employer. We are an equal opportunity employer. We are committed to providing a workplace free from discrimination or harassment based on any characteristic or trait protected by law. We expect every member of the West Herr community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please notify us if you require a reasonable accommodation to complete the employment application, interview, pre-employment assessment(s) or any other application or job-related requirement.

This application will only be considered active for ninety (90) calendar days from the date of application. If you have not obtained employment with West Herr within ninety (90) days, but remain interested in obtaining employment with West Herr, you understand that you must complete a new application form to be considered active for an additional ninety (90) days.

The information provided in this employment application (and accompanying resume, if any) is true and complete, and any misstatements or omissions in this application form (and any accompanying resume, if any) may result in a decision not to hire you, or to discharge you if discovered only after hire.

If hired, your employment will be on an at-will basis, meaning that you have the right to terminate your employment at any time, with or without cause, and West Herr may terminate your employment at any time, with or without cause.

Your submission of this form to West Herr constitutes an agreement to the above conditions.