Customer Service Representative

  • Reports To: Business Development Center Director
  • Location: Buffalo, Rochester, Syracuse, NY
  • FLSA Status: Non Exempt
  • Base Wage: $16.00 – $20.00/hr.
  • Potential Compensation with bonus and/or commission: $17.00 – $45.00/hr.
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The West Herr Way:

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

What To Expect:

As a Customer Service Representative at West Herr, you’ll handle all incoming inquiries to our stores. You are expected to respond quickly via text, email and phone. You will be the source for answers to any and all questions while appointing our customers to a location of their choosing to look at vehicle options. In doing so, you’ll also:

  • Create meaningful employment and career paths
  • Substantially contribute to the communities you live and work in
  • Build relationships with both customers and colleagues that drive your career well into the future

A Customer Service Representative position is about support and communication. To do this, you should:

  • Have excellent interpersonal skills, with the ability to grow and nurture relationships
  • Be a team player, ready to step in when needed
  • Be highly organized in a dynamic workplace
  • Be in the know and be able to think on your feet
  • Have effective oral and written communication skills
  • Have FUN! Helping someone find their first car, their celebration car, their family car, their downsize car … it’s incredibly fun – especially when working with a team of amazing people like we have at West Herr!

Herr’d TM Core Values

Openings at the
following locations:


  • Audi of Buffalo
  • BMW of Buffalo
  • Mini of Buffalo
  • Acura of Buffalo
  • Buick GMC Cadillac of East Aurora
  • Chevrolet of Hamburg
  • Chevrolet of Orchard Park
  • Chevrolet of Williamsville
  • Chrysler Dodge Jeep Ram of Lockport
  • Dodge of Orchard Park
  • Infiniti of Williamsville
  • Jeep of Orchard Park
  • Ford of Amherst
  • Ford of Hamburg
  • Lincoln of Amherst
  • Honda of Lockport
  • Hyundai of Williamsville
  • Kia of Orchard Park
  • Nissan of Lockport
  • Nissan of Orchard Park
  • Nissan of Williamsville
  • Subaru of Orchard Park
  • Toyota of Orchard Park
  • Toyota of Williamsville
  • Volkswagen of Bowmansville


  • BMW of Rochester
  • Mercedes-Benz of Rochester
  • Chevrolet of Rochester
  • Chrysler Dodge Jeep Ram Fiat of Rochester
  • Ford of Webster
  • Ford of Rochester
  • Honda of Canandaigua
  • Mazda of Canandaigua
  • Subaru of Brockport
  • Toyota of Canandaigua
  • Toyota of Rochester


  • Chevrolet of East Syracuse

If you’re looking for a career with unlimited opportunity, where you love coming to work, all while going the extra mile for your customers and co-workers, a career as a Customer Service Representative at West Herr may be what you need.

Prior experience working for a dealership in a similar or related role.
Knowledge of the automotive industry.

West Herr is an equal opportunity employer. Click here to learn more.

Voted Best Place to Work

every year since 2005, with the number one word to describe working at West Herr – FUN!

West Herr Automotive Group, Inc., and its dealerships, is an inclusive employer. We seek to employ people of all color, gender and religion. We are equal opportunity employer and do not discriminate on the basis of race, color, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ethnicity, ancestry, disability (mental and physical) including HIV and AIDS, citizenship status, veteran status, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions relating to those), age, sexual orientation, gender (including gender identity or gender expression), marital status, medical condition, genetic information, status as a victim of domestic violence, stalking or sexual assault, familial status, criminal history status, relationship or association with members of a protected class, or any other characteristic protected under applicable law. Equal employment opportunities will be extended to all persons in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, corrective action, layoff, recall, and separation.