Customer Care Manager

  • Reports To: Sales/General Manager
  • Location: Buffalo, Rochester, Syracuse, NY
  • FLSA Status: Non Exempt
  • Base Wage: $17.50-$21.50/hr.
  • Potential Compensation with bonus and/or commission: $50,000 – $75,000/yr.
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The West Herr Way:

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

What To Expect:

As a Customer Care Manager at West Herr, you’ll support multiple Sales Consultants at one location while “wowing” our customers with knowledge of the features and benefits of our product. You’ll enable the delivery of our vehicles from start to finish, and consistently prospect existing customers who can get into a newer vehicle. In performing these tasks, you’ll also:

  • Create meaningful employment and career paths
  • Substantially contribute to the communities you live and work in
  • Build relationships with both customers and colleagues that drive your career well into the future

A Customer Care Manager position is about support, knowledge and communication. To do this, you should:

  • Have tremendous customer service skills
  • Can grow and nurture relationships
  • Be a team player, ready to step in when needed
  • Be detail-oriented
  • Be highly proficient in our product
  • Be highly organized in a dynamic workplace
  • Can think on your feet
  • Have FUN! Helping someone find their first car, their celebration car, their family car, their downsize car … it’s incredibly fun – especially when working with a team of amazing people like we have at West Herr!

Herr’d TM Core Values

Openings at the
following locations:


  • Audi of Buffalo
  • BMW of Buffalo
  • Mini of Buffalo
  • Acura of Buffalo
  • Buick GMC Cadillac of East Aurora
  • Chevrolet of Hamburg
  • Chevrolet of Orchard Park
  • Chevrolet of Williamsville
  • Chrysler Dodge Jeep Ram of Lockport
  • Dodge of Orchard Park
  • Infiniti of Williamsville
  • Jeep of Orchard Park
  • Ford of Amherst
  • Ford of Hamburg
  • Lincoln of Amherst
  • Honda of Lockport
  • Hyundai of Williamsville
  • Kia of Orchard Park
  • Nissan of Lockport
  • Nissan of Orchard Park
  • Nissan of Williamsville
  • Subaru of Orchard Park
  • Toyota of Orchard Park
  • Toyota of Williamsville
  • Volkswagen of Bowmansville


  • BMW of Rochester
  • Mercedes-Benz of Rochester
  • Chevrolet of Rochester
  • Chrysler Dodge Jeep Ram Fiat of Rochester
  • Ford of Webster
  • Ford of Rochester
  • Honda of Canandaigua
  • Mazda of Canandaigua
  • Subaru of Brockport
  • Toyota of Canandaigua
  • Toyota of Rochester


  • Chevrolet of East Syracuse

If you’re looking for a career with unlimited opportunity, where you love coming to work, all while going the extra mile for your customers and co-workers, a career as a Customer Care Manager at West Herr may be what you need.

West Herr is an equal opportunity employer. Click here to learn more.
West Herr Automotive Group, Inc., and its dealerships, is an inclusive employer. We seek to employ people of all color, gender and religion. We are equal opportunity employer and do not discriminate on the basis of race, color, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ethnicity, ancestry, disability (mental and physical) including HIV and AIDS, citizenship status, veteran status, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions relating to those), age, sexual orientation, gender (including gender identity or gender expression), marital status, medical condition, genetic information, status as a victim of domestic violence, stalking or sexual assault, familial status, criminal history status, relationship or association with members of a protected class, or any other characteristic protected under applicable law. Equal employment opportunities will be extended to all persons in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, corrective action, layoff, recall, and separation.

Voted Best Place to Work

every year since 2005, with the number one word to describe working at West Herr – FUN!